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We are always happy to help you with your questions, our team is quick and personal in their reply. If your question is not listed between the FAQ’s, don’t hesitate to send an e-mail to: [email protected] Is my ticket for a specific day or can I use it any moment? Almost all tickets you buy are valid for a year (from purchase date). You can use them whenever you like during this year. For some activities, such as excursions, theme cruises or well-visited museums, you can make a reservation for a specific date & time. I haven’t received my tickets, what now! Depending on your bank and method of payment, the system takes up to 10 minutes to send your tickets. If you haven’t received your e-tickets after 24 hours, please contact Holland Ticket Services at: [email protected] And have you checked your spamfolder/junkmail already? Sometimes the e-tickets end up there. Do I have to bring the actual ticket or is a payment confirmation enough? Due to finance control, in many cases your printed e-ticket is necessary in order to enter the museum/attraction of your liking. In some cases, mobile entry (ticket on your smartphone) is enough. This will be clearly mentioned on your ticket. Do I have fast-track entry with these tickets? Yes. In almost all cases a pre-booked e-ticket means fast-track entry. However, some attractions can get very busy and to avoid crowds it is recommended to visit early or not during the weekends. I am not able to use my tickets. Can I get a refund? The tickets you buy on this website are non-refundable. All the tickets are on my name, but I bought them for someone else. Is this a problem? The tickets purchased on this website are not bound by name, unless you have booked an excursion or a theme cruise. I am travelling with children. How do I know if I can bring them? In most cases, children up to 3 years old are free of charge. If you want to be certain, please check the website of the museum/attraction. How do I know if the museums/attractions I want to visit are wheelchair accessible? This is always stated on the information page. Is there any discount for seniors in The Netherlands? In The Netherlands, it is not common to offer senior discounts. I’m not able to open my e-ticket! Please try to open your ticket in a different browser (explorer or chrome). If this doesn’t work, please contact us at [email protected]